Contact the Kurubet review desk

This page is the single contact point for the Kurubet review desk. Because Kurubet packs four products into one account, the messages we receive often touch poker, virtuals, sports and sometimes promotions in a single sentence. This page draws a line between topics we can resolve editorially and topics that must go to the operator itself.

Editorial topics

Send feedback on the content: unclear poker-structure descriptions, misleading virtuals phrasing, outdated sportsbook market notes, typos, or broken links. Topic suggestions are welcome — especially when the angle connects two products, because that is what the desk is built to cover.

Reports about tone matter. If any page reads like an encouragement to chase losses across products, or frames poker as a route to fast earnings, we would rather rewrite than leave it in place.

Operator-only matters

Deposits, withdrawals, bet settlements, poker table disputes, KYC, account limits, self-exclusion, closure — all of this belongs with Kurubet support, reachable from inside the logged-in account area. We have no visibility into any of it from the editorial side.

How to reach us

Email only. The support address is printed in the footer ([email protected]). Tag the subject: article, report, responsible gambling, press, privacy. Paste the URL you are referring to. Replies come within two working days.

"Live chat" in the footer is the Kurubet operator chat — the right destination for account issues.

Working hours and language

The desk replies in English on East Africa Time. Weekend and after-hours mail is handled the next working day. No auto-replies are sent; each message is read by a person. One thread per topic, please.

Press + data requests

Press enquiries carry press in the subject; data-protection questions carry privacy. Our privacy policy describes the procedure and often answers the question outright.